Frequently Asked Questions

Frequently Asked Questions

  • Payments are made via bank transfer. Unfortunately, we are not able to currently accept payments online or over the phone.
  • Please pay your invoice via Bank Transfer using the following details. Sutton Music Service is part of Cognus Limited.

 

Account name: Cognus Limited      

Account number: 14276868  

Sort code: 30-80-12  

 

  • Please include your account number, which can be found on your invoice, in the payment reference.
  • Students must have their own instruments.   
  • If you do not own an instrument, you can hire one from Sutton Music Service by clicking here.   
  • Please let us know in good time if you wish to hire an instrument to use in the first lesson.    
  • Instrument hire is not included in the lesson fee.    
  • Students will not need to take keyboards or drum kits to their lessons in school. Drummers will need their own drumsticks.   
  • Hired instruments from Sutton Music Service need to be collected from our offices. Address: Sutton Music Service, Cognus Limited, Cantium House, Railway Approach, Wallington, SM6 0DZ
  • We are not able to deliver these to the school.    

Check Online:

  • You can check your child’s lesson timetable by logging into your SpeedAdmin account. Click hereto see a short video of how to view your child’s schedule on SpeedAdmin. 

In-School Lessons:

  • Lessons take place during the school day.
  • Lessons will be on a rotating timetable to minimise disruption to other lessons. A rotating timetable means that lessons will be at a different time each week. Check your SpeedAdmin schedule for a full list of dates and times.
  • Students are responsible for attending their lessons at the specified time.

Music Academy

  • Lessons are held at Cheam Park Farm Primary Academy on Wednesday Evenings and Saturday mornings.
  • SMS fees can be viewed here.
  • Lesson fees are for ten lessons per term unless you are starting mid-way through the term .
  • Once lessons have started, Sutton Music Service fees are charged on a rolling termly basis.
  • Your child will be automatically enrolled for their SMS activities in the following terms, with an invoice being issued six weeks before the start date. If you wish to discontinue your child’s activity, please notify us by emailing suttonmusicservice@cognus.org.ukby the following dates: 
    • 1 June to discontinue at the end of the Summer Term; 
    • 1 November to discontinue at the end of the Autumn term; 
    • 1 March to discontinue at the end of the Spring term. 

For new student applications, please click here  

For existing students of Sutton Music Service, please log in to your SpeedAdmin account and go to the registration tab to apply for further lessons, ensemble membership or instrument hire. 

Yes, you can apply for an SYMSA Bursary – please click here for more details and the application form.