Last updated 11 May 2020
In order to provide continuity of service for our young people in the London Borough of Sutton, Sutton Music Service will support the delivery of lessons online during the period of social distancing in lieu of face to face lessons.
Sutton Music Service tutors will use Microsoft Teams to deliver live lessons and rehearsals via the internet.
Terms and conditions
The normal Sutton Music Service Terms & Conditions apply. Parents book lessons via the Sutton Music Service website. Lessons and ensemble rehearsals are booked via the Music Service office – email@example.com.
Sutton Music Service / Cognus Limited reserves the right to update this guidance at any point.
Safeguarding guidelines for tutors
Student safeguarding is the highest priority during any remotely streamed video interaction.
The following points must be observed to protect both the student and the tutor:
- All sessions must be timetabled during the normal working hours of Wednesday and Saturday Music Academy, the school day for peripatetic lessons, and ensemble sessions must follow the regular timetable of activity.
- Tutors must not teach a remote lesson unless they are healthy to do so.
- Tutors and children must wear suitable clothing, as should anyone else in the household.
- Any computers used should be in appropriate areas, for example, not in bedrooms; and where possible be against a neutral background.
- The live lesson / rehearsal must be recorded and uploaded to Microsoft Stream, so that if any issues were to arise, the video can be reviewed. These videos will be deleted after one calendar month. A transcript of any ‘chat’ between the tutor and the student should also be saved and emailed to firstname.lastname@example.org by the tutor.
- Live lessons must be kept to the timetabled length.
- Language must always be professional and appropriate, including from any family members who might be in the background.
- Tutors must only use their suttonmusicservice.org.uk email address to communicate with parents and must have an appropriate Microsoft Teams username.
- suttonmusicservice.org.uk email accounts are only to be used for work relating to Sutton Music Service.
- Tutors should only contact students via their parent/carers email address / Microsoft Teams account.
- Tutors should check that the student is accessing the live stream in a communal room in their house, not in their bedroom. A parent or carer must be present at the start of the lesson and remotely monitor the live stream throughout the lesson.
- All lesson timings must match the SMS offices master timetable and the Sutton Music Service Microsoft Teams account must be invited to attend. A member of the Sutton Music Service team may then join that lesson at any point to monitor what is happening, just like they would if they were observing a lesson at a school or attending a rehearsal.
- Tutors must not pass their personal mobile number on to students, only parents/carers.
- Tutors must not share any content over social media.
- Tutors must not friend or follow pupils on their personal social media accounts.
- Tutors must not accept any offers to do any other online teaching over webcams / video chats. This leaves them extremely vulnerable from a safeguarding perspective.
- Tutors will not accept or offer the opportunity to teach pupils privately outside of the Sutton Music Service.
- Tutors must immediately report any safeguarding concerns to the Head of Music Service, Gareth Gay. The initial notification must be via a phone call to ensure the message has been reported. If the Head of Music Service is unavailable, contact Claire Cossins, Instrumental Curriculum Leader. Safeguarding concerns will be then raised with Bob Harrison, Services Director for Cognus Limited / Designated Safeguarding Lead (DSL).
General guidelines for remote vocal & instrumental lessons
- Tutors must make sure their device / laptop is plugged in, so a power supply is not cut mid-way through a recording.
- Ensure the camera placement is positioned in the correct way for the lesson:
- Not too near/far to the camera
- Showing enough space for the instrument, e.g. with enough space to demonstrate how to
hold a bow.
- Check the sound quality is clear, with no interfering background noises.
- Tutors must ensure they can accurately describe and discuss techniques that would usually be demonstrated.
- Have resources available and ready to use that will support and enhance the lesson.
- Set clear homework that progresses on from the lesson, ensuring required documents / resources have been emailed to the student’s parents.
Safeguarding for parents
- Parents must present themselves at the start of the lesson and remain nearby during the online lesson so that they are able to monitor the conversation.
- Parents must not pass the tutor’s email address or mobile number on to the student.
- Agree to not share any passwords.
- Will not share or redistribute any content.
- Will share any concerns immediately with Sutton Music Service / Cognus Limited.
- If Parents require the lesson to take place on their child’s personal device, they are responsible for forwarding the meeting link to their child’s email address. Sutton Music Service can only send meeting invites to parents.